Return & Refund Policy

Customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

Returned items must be:

  • Unused

  • Unwashed

  • In original condition

  • In original packaging with tags where applicable

Items showing signs of wear, damage caused by customers, or missing original packaging may not qualify.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or clearance status.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos.

Refunds

Once your return is received and inspected, we'll notify you regarding approval.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping fees are generally non-refundable unless the error was ours.

For assistance:

twinssistersshop7@gmail.com